Questions
Good to know.
Everything about booking, prices, Partners and payments. Not here? Write to support@housy.co.in.
01
General
What is Housy?
Housy is Pune's premium home services platform. We connect you with verified, trained professionals for cleaning, kitchen care, bathroom deep cleaning, and more — all bookable through our app with transparent pricing and real-time tracking.
Where is Housy available?
Housy is live in Pune around Satara Road and Viman Nagar — about 7 km from each, including Koregaon Park, Camp, Bibwewadi, Market Yard, Kondhwa, Wanowrie, Shivajinagar, Deccan and Mundhwa — every day from 7:00 AM to 8:00 PM. Housy Deep Clean travels further across Pune. Check your address on the homepage for a definite answer.
How do I book a service?
Download the Housy app from the App Store or Google Play. Select the service you need, choose your preferred time, confirm your address, and book. You'll see your estimated arrival time and transparent pricing before you confirm.
Can I book from the website?
Bookings are currently available through the Housy app only. The app gives you the best experience with real-time tracking, partner updates, and secure payments. Download it from the App Store or Google Play.
What are your operating hours?
Our professionals start at 7 AM and the last booking slot is 8 PM — seven days a week. You can place bookings in the app anytime, even overnight, for the next available slot.
Is Housy available on holidays?
Yes, Housy operates on most holidays. Availability may be limited on major festivals like Diwali and Holi, but we do our best to serve you. You can check real-time availability in the app.
How is Housy different from other cleaning services?
Three things set us apart: (1) Hub-based model — our professionals are pre-stationed in your neighborhood for fast arrival, (2) Transparent pricing shown before you book, no surprises, and (3) Every professional is police-verified, trained, and uniformed. We focus on quality and trust, not just being cheap.
02
Services
What services does Housy offer?
We offer a growing range of home services: Bathroom Cleaning, Kitchen Cleaning, Full Home Cleaning, Utensil Washing, and more. Each service has clear pricing based on the size and scope of work. Check the app for the full catalog.
What's included in a Bathroom Cleaning?
A thorough clean of your bathroom including tiles, floor, toilet, sink, mirror, fittings, and drainage area. Supplies are yours, or add the Housy Kit (pro-grade cleaners, cloths and gloves, sealed and opened at your door) to any visit.
What's included in a Kitchen Cleaning?
Complete kitchen cleaning including countertops, sink, stove/gas top, cabinets (exterior), tiles/backsplash, floor, and appliance surfaces. For deep grease removal or chimney cleaning, check our specialized add-ons.
What does Full Home Cleaning cover?
Full cleaning of all rooms — bedrooms, living areas, bathrooms, and kitchen. Includes dusting, sweeping, mopping, surface wiping, bathroom deep clean, and kitchen clean. Pricing is based on the number of BHK/rooms.
Do your professionals bring their own supplies?
Your Housy Partner brings the hands; supplies are yours, or add the Housy Kit — pro-grade cleaners, cloths and gloves, sealed at our base and opened at your door. It is an optional add-on with a fixed price, and it comes free with Housy Deep Clean and the specialist cleans marked Kit free.
Are your cleaning products safe for kids and pets?
Yes. We use eco-friendly, non-toxic cleaning products that are safe for children and pets. If you have specific allergies or sensitivities, mention them in the booking notes and we'll accommodate.
Can I book multiple services at once?
Absolutely. Add multiple services to your cart in the app — for example, bathroom cleaning + kitchen cleaning in a single booking. Combined bookings often offer better value.
Do you offer deep cleaning services?
Yes. Our bathroom and kitchen services include thorough deep cleaning as standard. For whole-home deep cleaning (including hard-to-reach areas, fans, windows), check the Full Home Cleaning option in the app.
What if I need something not listed in the app?
Email us at support@housy.co.in with your request. We're constantly expanding our service catalog and your feedback helps us prioritize what to add next.
03
Pricing & Payment
How much does Housy cost?
Pricing varies by service type and home size (BHK). All prices are transparently shown in the app before you book — no hidden charges, no surge pricing, no surprises. What you see is what you pay.
Are there any hidden charges?
No. The price shown at checkout is the final price. Any travel fee for your address, and the Housy Kit if you add it, are shown on the bill before you confirm — nothing is added afterwards.
When do I pay?
You can pay online at the time of booking or choose Cash on Delivery (pay after the service is completed). We accept UPI, credit/debit cards, net banking, and cash.
Do you offer subscriptions?
Yes! Housy subscriptions give you regular cleaning at discounted rates. Choose weekly or monthly plans. Subscribers get priority scheduling, consistent professionals, and significant savings compared to one-time bookings.
How do subscription plans work?
Pick a service and frequency (e.g., bathroom cleaning every week). The app auto-schedules your bookings. You can pause, skip, or cancel anytime. Subscription pricing is locked in — no price changes mid-plan. If a visit is missed only because a professional is unavailable, the paid value is preserved through a rescheduled/carry-forward visit or equivalent Housy Credits, subject to the Refund & Cancellation Policy.
Can I get a refund?
Yes, where the Refund & Cancellation Policy or applicable law requires one. Customer cancellations more than 30 minutes before the scheduled time are generally eligible for a full refund. If a visit is missed specifically because of professional unavailability, Housy ordinarily preserves the paid value through a priority reschedule/carry-forward or equivalent Housy Credits rather than a cash refund. Verified quality issues may be resolved through re-service, Housy Credits, partial refund, or full refund depending on what happened and the terms that applied to the booking. See the full Refund & Cancellation Policy for details.
Do you offer any discounts or promotions?
Yes — check the app for current offers. We run seasonal promotions, first-booking discounts, and referral rewards. Subscription plans also offer built-in savings compared to one-time pricing.
04
Booking & Scheduling
How far in advance should I book?
You can book instantly for immediate service (subject to availability) or schedule up to 7 days in advance. For the best time slot selection, booking a day ahead is recommended.
Can I reschedule a booking?
Yes. Reschedule at no charge up to 30 minutes before your scheduled time. Just go to 'My Bookings' in the app, select the booking, and pick a new time. Subject to professional availability.
Can I cancel a booking?
Yes. Cancellations more than 30 minutes before the scheduled time are generally eligible for a full refund. Cancellations 15–30 minutes before are generally eligible for a 50% refund, while cancellations less than 15 minutes before or after the professional has arrived are generally non-refundable, subject to any booking-specific terms disclosed before payment. See the Refund & Cancellation Policy for full details.
Can I request a specific professional?
Subscription customers can request the same professional for recurring visits. For one-time bookings, we assign the nearest available professional to ensure the fastest possible arrival.
What if the professional is late?
You can track your professional's location in real-time through the app. If they're running late, you'll get an updated ETA. If a visit cannot be completed specifically because no professional is available, Housy will preserve the value through a priority reschedule/carry-forward or equivalent Housy Credits, subject to the Refund & Cancellation Policy and applicable law.
05
Trust & Safety
How are your professionals verified?
Every Housy professional undergoes: (1) Police verification, (2) Identity verification, (3) Background checks, and (4) Professional training and certification. They wear branded Housy uniforms with visible ID cards on every visit.
Are your professionals trained?
Yes. Every professional completes our training program covering cleaning techniques, customer service, safety protocols, and Housy quality standards before they're assigned any jobs. We also conduct ongoing skill assessments.
What if something is damaged during the service?
Your property is important to us. If anything is damaged during a service, report it within 24 hours through the app or email. We have a straightforward claims process and will work quickly to resolve it.
Is my home safe during the service?
Yes. All sessions are tracked in real-time. You can see when your professional arrives, starts, and finishes. Our professionals undergo background checks and are trained to respect your home and belongings.
What if I feel uncomfortable during a service?
Your safety is our top priority. If anything feels off, you can end the service immediately through the app and contact us. We take all safety concerns seriously and investigate every report.
06
Service Guarantee & Support
What if I'm not satisfied with the cleaning?
Contact us within 24 hours with the booking details and photos where possible. We review the booked scope and available service evidence. Depending on the verified issue, we may arrange a priority re-clean at no additional charge, provide appropriate Housy Credits or a partial refund, or provide a full refund where required under the applicable booking terms or law and the service materially failed as a whole. See the Refund & Cancellation Policy for full details.
How do I contact Housy support?
Email us at support@housy.co.in. We respond within 24 hours (usually much sooner). For booking-related issues, you can also use the help section within the app.
How do I leave feedback or a rating?
After every service, you'll get a prompt in the app to rate your experience and leave feedback. Your ratings directly impact professional performance bonuses, so honest feedback matters and helps us maintain quality.
Can I tip my professional?
Yes! After the service is completed, you'll have the option to add a tip through the app. Tips go directly to your professional — Housy takes no cut from tips.
How do I become a Housy professional?
Download the Housy Partner app or email us at support@housy.co.in. Complete the application, pass identity verification, attend our training program, and start earning. We offer competitive pay, flexible hours, and weekly payouts.
Your home. Sorted.
Book in the Housy app — prices upfront, taxes included, a verified Housy Partner at your door.